Learn to defuse difficult, abusive and upsetting customers.

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber

E. Meehan says:
This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers. I felt powerless, demeaned, and disrespected... (amazon)

Available in PRINT at:

Amazon USA


Amazon UK

From Barnes & Noble

Suggested retail price is $22.95 but usually sells for less (U.S.)


Need It Fast And Want To Save?
Get the downloadable instant deliver version in PDF. Yes, you CAN print it out.

Get The PDF Version

TRANSITION-Welcome To The Angry Customer and Customer Service Knowledgebase


To build the most comprehensive repository of techniques to defuse angry, hostile and manipulative customers, while helping customer service representatives to improve customer service.

click for info on Building Bridges Between Home and SchoolNew For December, 2013: Help For Teachers Who Have To Deal With Difficult And Emotional Parents

Teachers have to deal with emotional parents, and sometimes they are unpleasant, and even abusive. Our new book, Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent is now available. Over 100 techniques and tactics to deflect parental anger and insults, and for a single purpose: Better education for the child. Click on the book image to the left to go to our new site just for teachers and school staff.

Contribute, Learn, Share

You can be a part of our experiment by:

Posing questions on any and all aspects of delivering customer service.

Answer questions posed by other visitors

Contributing FAQ's to be added. That means posing a question, and providing the answer. It's a great way to "show your expertise" when it comes to customer service techniques, and you can include a link in your contributed FAQ so you get your "credit" from other users.

Read and learn defusing angry customer skills and much more. Of course, you can simply read and learn. Browsers welcome!

Comment, Correct, Inform: Most articles here can be commented upon. Like on Wikipedia, the quality of the knowledgebase will improve as you and others comment, agree, disagree with the answers provided. Don't be afraid to disagree (politely, thank you) in your comments.

Ready To Contribute and Learn About Better Customer Service?


The Angry Customer Help Center
Contact Information: Bacal & Associates, 722 St. Isidore Rd. Casselman, Ontario, Canada, K0A 1M0, (613) 764-0241

Email: ceo@work911.com - We respect the privacy of our visitors. Click here for info | Unless otherwise indicated, content is written and copyright 2013-2014 by by Robert Bacal