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Help With Angry, Difficult, Aggressive Customers |
      Professional - Calm - Helping - IN CONTROL |
| Which Customer Service Book Should You Buy? | | |
| Chapter I - Serving Difficult Government Customers - Free |
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Read The "Bible For Dealing With Difficult Customers", and It's ALL FREE!
Index and Preface
Chapter 1 There's much more coming as we make available, free of charge, our entire customer service book. Book mark the page or sign up for our update newsletter
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Chapter I From Defusing Hostile Customers WorkbookThe Government Context and How To Use This Book To Learn Customer Defusing SkillsIn this chapter we survey the landscape for providing customer service to those using government services, and those regulated by government, who aren't very happy about it. In addition, there are suggestions as to how to best use the workbook to learn most effectively, the customer service skills you need. |
Free Defusing Hostile Customers Seminar Now Online If you deal with difficult and angry customers, be sure to check out our new learning experiment where you can learn much more about techniques to use to deal with even the toughest clients and customers. It's all free. Visit Learn, and Interact! Need More Than A Book? Robert Bacal has trained thousands of employees how to deal with the most difficult customers imaginable. He offers completely customized training solutions, in edition to being available as a keynote and conference speaker on customer service related topics.
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The Angry Customer Help Center
Contact
Information: Bacal
& Associates,
722 St. Isidore Rd.
Casselman, Ontario, Canada,
K0A 1M0,
(613) 764-0241
Email: ceo@work911.com - We respect the privacy of our visitors. Click here for info
For everyone on the line who works with angry, upset, abusive and angry customers. Learn skills you can use.
