The Government Context and How To Use This Book To Learn Customer Defusing Skills

Learn to defuse difficult, abusive and upsetting customers.

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber

E. Meehan says:
This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers. I felt powerless, demeaned, and disrespected... (amazon)

Available in PRINT at:

Amazon USA

Amazon CANADA

Amazon UK

From Barnes & Noble

Suggested retail price is $22.95 but usually sells for less (U.S.)

Need It Fast And Want To Save?
Get the downloadable instant deliver version in PDF. Yes, you CAN print it out.

Get The PDF Version

The Government Context and How To Use This Book To Learn Customer Defusing Skills

In this chapter we survey the landscape for providing customer service to those using government services, and those regulated by government, who aren't very happy about it.

In addition, there are suggestions as to how to best use the workbook to learn most effectively, the customer service skills you need.

Help With Angry, Difficult, Aggressive Customers

Learn to defuse difficult, abusive and upsetting customers.

Chapter I From Defusing Hostile Customers Workbook

The Government Context and How To Use This Book To Learn Customer Defusing Skills

Engage, Ask, Answer, Learn