Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (106871 views)
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  4. What Is Hostile and Abusive Customer Behavior? (46636 views)
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  6. Should I Ever Hang Up On A Customer? (42249 views)
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  8. What Is Cooperative Communication? (38162 views)
  9. How Can I Be Notified Of Updates To angrycustomer.org? ... (37891 views)
  10. Can I view the complete table of contents before ... (37485 views)

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