Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (100479 views)
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  4. What Is Hostile and Abusive Customer Behavior? (44463 views)
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  8. How To Build Rapport During The Customer Greeting? (35939 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (33794 views)
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