Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (111852 views)
  2. What To Do When You Don't Have An Answer ... (61570 views)
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  4. What Is Hostile and Abusive Customer Behavior? (48745 views)
  5. Can I view the complete table of contents before ... (48591 views)
  6. Should I Ever Hang Up On A Customer? (45030 views)
  7. How to handle a customer who interrupts my conversation ... (44499 views)
  8. How Can I Be Notified Of Updates To ... (43159 views)
  9. Which of your customer service books would be best ... (41535 views)
  10. How To Build Rapport During The Customer Greeting? (40133 views)

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