Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (59784 views)
  2. What Is Hostile and Abusive Customer Behavior? (31413 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (31402 views)
  4. What Is Cooperative Communication? (27272 views)
  5. How to handle a customer who interrupts my conversation ... (25352 views)
  6. How To Build Rapport During The Customer Greeting? (25108 views)
  7. How Do You Use The Non-Verbal Stop Sign With ... (22709 views)
  8. Why Unreasonable Customer Behavior / Has Increased? (22527 views)
  9. Should I Ever Hang Up On A Customer? (22020 views)
  10. What Is Verbal Self-Defense? (19876 views)

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