Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (62476 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (32651 views)
  3. What Is Hostile and Abusive Customer Behavior? (32395 views)
  4. What Is Cooperative Communication? (27970 views)
  5. How to handle a customer who interrupts my conversation ... (26251 views)
  6. How To Build Rapport During The Customer Greeting? (25916 views)
  7. How Do You Use The Non-Verbal Stop Sign With ... (23392 views)
  8. Why Unreasonable Customer Behavior / Has Increased? (23160 views)
  9. Should I Ever Hang Up On A Customer? (23011 views)
  10. What Is Verbal Self-Defense? (20416 views)

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