Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (57962 views)
  2. What Is Hostile and Abusive Customer Behavior? (30858 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (30602 views)
  4. What Is Cooperative Communication? (26805 views)
  5. How to handle a customer who interrupts my conversation ... (24787 views)
  6. How To Build Rapport During The Customer Greeting? (24592 views)
  7. How Do You Use The Non-Verbal Stop Sign With ... (22243 views)
  8. Why Unreasonable Customer Behavior / Has Increased? (22122 views)
  9. Should I Ever Hang Up On A Customer? (21326 views)
  10. What Is Verbal Self-Defense? (19533 views)

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