Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (68553 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (35221 views)
  3. What Is Hostile and Abusive Customer Behavior? (34133 views)
  4. What Is Cooperative Communication? (29498 views)
  5. How to handle a customer who interrupts my conversation ... (28338 views)
  6. How To Build Rapport During The Customer Greeting? (27538 views)
  7. Should I Ever Hang Up On A Customer? (25650 views)
  8. How Do You Use The Non-Verbal Stop Sign With ... (25043 views)
  9. Why Unreasonable Customer Behavior / Has Increased? (24385 views)
  10. What To Do When You Don't Have An Answer ... (22539 views)

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