Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (60927 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (32054 views)
  3. What Is Hostile and Abusive Customer Behavior? (31862 views)
  4. What Is Cooperative Communication? (27604 views)
  5. How to handle a customer who interrupts my conversation ... (25758 views)
  6. How To Build Rapport During The Customer Greeting? (25466 views)
  7. How Do You Use The Non-Verbal Stop Sign With ... (23011 views)
  8. Why Unreasonable Customer Behavior / Has Increased? (22805 views)
  9. Should I Ever Hang Up On A Customer? (22440 views)
  10. What Is Verbal Self-Defense? (20123 views)

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