Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (71244 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (36555 views)
  3. What Is Hostile and Abusive Customer Behavior? (35074 views)
  4. What Is Cooperative Communication? (30323 views)
  5. How to handle a customer who interrupts my conversation ... (29580 views)
  6. How To Build Rapport During The Customer Greeting? (28332 views)
  7. Should I Ever Hang Up On A Customer? (26966 views)
  8. How Do You Use The Non-Verbal Stop Sign With ... (25844 views)
  9. Why Unreasonable Customer Behavior / Has Increased? (25017 views)
  10. What To Do When You Don't Have An Answer ... (24542 views)

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