Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (73992 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (38197 views)
  3. What Is Hostile and Abusive Customer Behavior? (36385 views)
  4. What Is Cooperative Communication? (31562 views)
  5. How to handle a customer who interrupts my conversation ... (30922 views)
  6. How To Build Rapport During The Customer Greeting? (29568 views)
  7. Should I Ever Hang Up On A Customer? (28528 views)
  8. How Do You Use The Non-Verbal Stop Sign With ... (27060 views)
  9. What To Do When You Don't Have An Answer ... (26900 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (26059 views)

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