Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (78093 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (40279 views)
  3. What Is Hostile and Abusive Customer Behavior? (37874 views)
  4. What Is Cooperative Communication? (32695 views)
  5. How to handle a customer who interrupts my conversation ... (32559 views)
  6. How To Build Rapport During The Customer Greeting? (30914 views)
  7. What To Do When You Don't Have An Answer ... (30699 views)
  8. Should I Ever Hang Up On A Customer? (30594 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (28536 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (27037 views)

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