Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (81896 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (41710 views)
  3. What Is Hostile and Abusive Customer Behavior? (38682 views)
  4. How to handle a customer who interrupts my conversation ... (33844 views)
  5. What To Do When You Don't Have An Answer ... (33458 views)
  6. What Is Cooperative Communication? (33221 views)
  7. Should I Ever Hang Up On A Customer? (31808 views)
  8. How To Build Rapport During The Customer Greeting? (31644 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (29308 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (27570 views)

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