Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (68515 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (35208 views)
  3. What Is Hostile and Abusive Customer Behavior? (34123 views)
  4. What Is Cooperative Communication? (29489 views)
  5. How to handle a customer who interrupts my conversation ... (28327 views)
  6. How To Build Rapport During The Customer Greeting? (27531 views)
  7. Should I Ever Hang Up On A Customer? (25640 views)
  8. How Do You Use The Non-Verbal Stop Sign With ... (25037 views)
  9. Why Unreasonable Customer Behavior / Has Increased? (24383 views)
  10. What To Do When You Don't Have An Answer ... (22517 views)

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