Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (81735 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (41662 views)
  3. What Is Hostile and Abusive Customer Behavior? (38647 views)
  4. How to handle a customer who interrupts my conversation ... (33807 views)
  5. What To Do When You Don't Have An Answer ... (33370 views)
  6. What Is Cooperative Communication? (33202 views)
  7. Should I Ever Hang Up On A Customer? (31769 views)
  8. How To Build Rapport During The Customer Greeting? (31615 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (29276 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (27548 views)

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