Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (80673 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (41291 views)
  3. What Is Hostile and Abusive Customer Behavior? (38454 views)
  4. How to handle a customer who interrupts my conversation ... (33463 views)
  5. What Is Cooperative Communication? (33093 views)
  6. What To Do When You Don't Have An Answer ... (32676 views)
  7. Should I Ever Hang Up On A Customer? (31481 views)
  8. How To Build Rapport During The Customer Greeting? (31445 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (29102 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (27448 views)

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