Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (75465 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (39042 views)
  3. What Is Hostile and Abusive Customer Behavior? (36988 views)
  4. What Is Cooperative Communication? (31991 views)
  5. How to handle a customer who interrupts my conversation ... (31624 views)
  6. How To Build Rapport During The Customer Greeting? (30162 views)
  7. Should I Ever Hang Up On A Customer? (29389 views)
  8. What To Do When You Don't Have An Answer ... (28391 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (27711 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (26492 views)

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