Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (72730 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (37445 views)
  3. What Is Hostile and Abusive Customer Behavior? (35785 views)
  4. What Is Cooperative Communication? (30970 views)
  5. How to handle a customer who interrupts my conversation ... (30308 views)
  6. How To Build Rapport During The Customer Greeting? (29013 views)
  7. Should I Ever Hang Up On A Customer? (27793 views)
  8. How Do You Use The Non-Verbal Stop Sign With ... (26464 views)
  9. What To Do When You Don't Have An Answer ... (25759 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (25625 views)

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