Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (87006 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (43408 views)
  3. What Is Hostile and Abusive Customer Behavior? (40003 views)
  4. What To Do When You Don't Have An Answer ... (37307 views)
  5. How to handle a customer who interrupts my conversation ... (35405 views)
  6. Should I Ever Hang Up On A Customer? (33841 views)
  7. What Is Cooperative Communication? (33772 views)
  8. How To Build Rapport During The Customer Greeting? (32509 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (30137 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (28109 views)

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