Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (134103 views)
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  6. Should I Ever Hang Up On A Customer? (59506 views)
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  9. Which of your customer service books would be best ... (55290 views)
  10. How To Build Rapport During The Customer Greeting? (50616 views)

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