Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

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  1. Customer Needs/Wants/Customer Expectations - What's The Difference (136001 views)
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  5. Can I view the complete table of contents before ... (64536 views)
  6. Should I Ever Hang Up On A Customer? (61461 views)
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  8. Which of your customer service books would be best ... (58076 views)
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