Difficult Customer Help - Answering Angry, Frustrated And Abusive Customers FAQ News
If you have been trying to access the many skills and techniques for defusing customers, you might have noticed a lot of changes, including things that don't quite work, or look badly on your screen.
That's because I've been hard at work improving both the look and usability of the site, so you can find exactly what you need in terms of dealing with specific difficult customer situations.
Right now, it appears all is working, and most major changes to the "look" are done, but I'm still tweaking.
Expansion is in the works too for 2015.
It would help immensely if you could COMMENT on the content or look in the comment boxes on each FAQ answer page, AND rate the FAQ answers. This will help for adding new material that YOU will find relevant.
More information: Better Access To The Defusing Angry Customers Website Advice Areas
If this is your first visit, you'll probably be amazed at the number of tips and techniques we've shared with you to help you deal with those difficult customers, from the mildly annoyed and annoying, to the customers who seem on the edge of violence.
We've drawn upon the content of our books and extracted many of the principles and behaviors that have been proven effective in these kinds of situations.
We recommend that you take your time, and hunt around a bit, explore the different categories, and perhaps bookmark, or better yet, share the tips we provide with your colleagues and friends.
We update this site regularly, so make sure you return often.
One more thing: This IS an interactive site, so if you have questions or comments, you can do that.
More information: Visit and download It It Wasn't For The Customer, I'd Really Like This Job (Book)
Show archived news.
There are 144 FAQs online
Need More Help Dealing With Those Difficult Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber
I hope you are learning a few new techniques to help you deal with your difficult customers and clients. The majority of the tip and techniques here are from this book: If It Wasn't For The Customers, I'd really like this job, so you will find it much more beneficial to have the book all in one place -- either in print, PDF format and/or Kindle format. The latter two can be read on almost all mobile devices.
Here's what reviewers are saying:
E. Meehan says (on amazon.com): This book has been a life saver. I loved the title, the picture was spot on to how I felt many a time with a raving, angry, pissed, annoyed customers. I felt powerless, demeaned, and disrespected... (amazon)
C. Taylor wrote: (on amazon.com) Oh my goodness! I can't even remember how I came across this book. I was looking on the internet for something or other. I found it on the website of the author I believe. This book is EXCELLENT!
Everyone needs this whether you are working directly in customer service or not, you need to get this book! It is well worth the $14 I spent on it! This is a book of great value for anyone who deals with other humans. So much valuable insight about how to deal with many different types of difficult and challenging situations whether in person, online with email or social media, via email or on the phone! Get the book! Read the book! Apply the knowledge in the book and find more success with your interpersonal interactions!
Macy OK commented: Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job!
Suggested retail price is $22.95 but its almost always sold at a discount. The Kindle edition is less than $10.00 so that's the best bargain. The PDF version is usually under $15.00, and of course, there is no shipping or wait time!
Need It Fast And Want To Save?
Get the downloadable instant deliver version in PDF. Yes, you CAN print it out.