Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

FAQ Glossary

Offering Choices/Empowering
Because customers who feel helpless will tend to strike out, it's important to offer choices whenever possible and sensible during customer interactions. Even choices around what kind of beverage, or what time to call back can be powerful preventative measures.
Arrange Follow-Up
When a transaction with a customer is not completed, arranging follow-up is simply the methods you use to come to agreement with the customer about what YOU will do to stay in touch, update, etc.
Complete Follow-Up
Something you should be doing without exception when you have promised follow-up. Even if you have nothing new to say or add, you MUST do what you promise or suffer customer rage.

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (116946 views)
  2. What To Do When You Don't Have An Answer ... (66431 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (56664 views)
  4. Can I view the complete table of contents before ... (51388 views)
  5. What Is Hostile and Abusive Customer Behavior? (51237 views)
  6. Should I Ever Hang Up On A Customer? (48342 views)
  7. How to handle a customer who interrupts my conversation ... (47045 views)
  8. How Can I Be Notified Of Updates To angrycustomer.org? ... (45868 views)
  9. Which of your customer service books would be best ... (44261 views)
  10. How To Build Rapport During The Customer Greeting? (42495 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs