Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Difficult Customer Help - Answering Angry, Frustrated And Abusive CustomersFAQ News RSS

Welcome To The Guide To Dealing With Difficult, Hostile And Abusive Customers

If this is your first visit, you'll probably be amazed at the number of tips and techniques we've shared with you to help you deal with those difficult customers, from the mildly annoyed and annoying, to the customers who seem on the edge of violence.

We've drawn upon the content of our books and extracted many of the principles and behaviors that have been proven effective in these kinds of situations.

We recommend that you take your time, and hunt around a bit, explore the different categories, and perhaps bookmark, or better yet, share the tips we provide with your colleagues and friends.

We update this site regularly, so make sure you return often.

One more thing: This IS an interactive site, so if you have questions or comments, you can do that.


More information: Visit and download It It Wasn't For The Customer, I'd Really Like This Job (Book)

Last update:
Author: Rob Bacal

comment on this entry

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (123040 views)
  2. What To Do When You Don't Have An Answer ... (72751 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (60810 views)
  4. Can I view the complete table of contents before ... (56741 views)
  5. What Is Hostile and Abusive Customer Behavior? (55546 views)
  6. Should I Ever Hang Up On A Customer? (53902 views)
  7. How Can I Be Notified Of Updates To ... (51807 views)
  8. How to handle a customer who interrupts my conversation ... (51002 views)
  9. Which of your customer service books would be best ... (49932 views)
  10. How To Build Rapport During The Customer Greeting? (46977 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs