That's because I've been hard at work improving both the look and usability of the site, so you can find exactly what you need in terms of dealing with specific difficult customer situations.
Right now, it appears all is working, and most major changes to the "look" are done, but I'm still tweaking.
Expansion is in the works too for 2015.
It would help immensely if you could COMMENT on the content or look in the comment boxes on each FAQ answer page, AND rate the FAQ answers. This will help for adding new material that YOU will find relevant.
More information: Better Access To The Defusing Angry Customers Website Advice Areas