Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Difficult Customer Help - Answering Angry, Frustrated And Abusive CustomersFAQ News RSS

Angry Customers KnowledgeBase Update

If you have been trying to access the many skills and techniques for defusing customers, you might have noticed a lot of changes, including things that don't quite work, or look badly on your screen.

That's because I've been hard at work improving both the look and usability of the site, so you can find exactly what you need in terms of dealing with specific difficult customer situations.

Right now, it appears all is working, and most major changes to the "look" are done, but I'm still tweaking.

Expansion is in the works too for 2015.

It would help immensely if you could COMMENT on the content or look in the comment boxes on each FAQ answer page, AND rate the FAQ answers. This will help for adding new material that YOU will find relevant.

More information: Better Access To The Defusing Angry Customers Website Advice Areas

Last update:
Author: Rob Bacal

comment on this entry

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (106871 views)
  2. What To Do When You Don't Have An Answer ... (56747 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (51462 views)
  4. What Is Hostile and Abusive Customer Behavior? (46636 views)
  5. How to handle a customer who interrupts my conversation ... (42404 views)
  6. Should I Ever Hang Up On A Customer? (42249 views)
  7. How To Build Rapport During The Customer Greeting? (38196 views)
  8. What Is Cooperative Communication? (38162 views)
  9. How Can I Be Notified Of Updates To ... (37891 views)
  10. Can I view the complete table of contents before ... (37484 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs