Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Difficult Customer Help - Answering Angry, Frustrated And Abusive CustomersFAQ News

Angry Customers KnowledgeBase Update

If you have been trying to access the many skills and techniques for defusing customers, you might have noticed a lot of changes, including things that don't quite work, or look badly on your screen.

That's because I've been hard at work improving both the look and usability of the site, so you can find exactly what you need in terms of dealing with specific difficult customer situations.

Right now, it appears all is working, and most major changes to the "look" are done, but I'm still tweaking.

Expansion is in the works too for 2015.

It would help immensely if you could COMMENT on the content or look in the comment boxes on each FAQ answer page, AND rate the FAQ answers. This will help for adding new material that YOU will find relevant.

More information: Better Access To The Defusing Angry Customers Website Advice Areas