Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Advanced search

The most popular searches are:

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (89130 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (44094 views)
  3. What Is Hostile and Abusive Customer Behavior? (40421 views)
  4. What To Do When You Don't Have An Answer ... (39785 views)
  5. How to handle a customer who interrupts my conversation ... (35927 views)
  6. Should I Ever Hang Up On A Customer? (34594 views)
  7. What Is Cooperative Communication? (34033 views)
  8. How To Build Rapport During The Customer Greeting? (32872 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (30528 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (28355 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs