Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Advanced search

The most popular searches are:

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (103873 views)
  2. What To Do When You Don't Have An Answer ... (53966 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (50382 views)
  4. What Is Hostile and Abusive Customer Behavior? (45760 views)
  5. How to handle a customer who interrupts my conversation ... (41307 views)
  6. Should I Ever Hang Up On A Customer? (40725 views)
  7. What Is Cooperative Communication? (37397 views)
  8. How To Build Rapport During The Customer Greeting? (37228 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (35106 views)
  10. How Can I Be Notified Of Updates To ... (33379 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs