Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Verbal Judo
Verbal judo was developed by George Thompson, a former police officer, when he realized that confrontational techniques were likely to get him killed.
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Verbal judo was developed by George Thompson, a former police officer, when he realized that confrontational techniques were likely to get him killed.