Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Verbal Judo
Verbal judo was developed by George Thompson, a former police officer, when he realized that confrontational techniques were likely to get him killed.
- Why Is Maintaining Self-Control So Important With Difficult Customers?
(9360 views) - What is Verbal Judo?
(17917 views) - What is the "tactical 8 step process" for defusing?
(14159 views) - What is the "Five Step Tactical Process"?
(15299 views)
Verbal judo was developed by George Thompson, a former police officer, when he realized that confrontational techniques were likely to get him killed.