Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Psychology of The Angry Customer
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.
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- Why Unreasonable Customer Behavior / Has Increased?
(31565 views) - Why do some customers stay angry even after I've solved their customer problem?
(24465 views) - Why do angry customers often "act like children"
(13205 views) - When Does Customer Behavior Cross the Line To Verbal Abuse?
(50871 views) - What's the problem with defending oneself against customer verbal abuse?
(16512 views) - What's the difference between explaining, and being defensive in customer interactions?
(14905 views) - What is the psychological purpose of customer hostile behavior
(8809 views) - What Is The Customer Interaction Escalation/Crisis Cycle?
(19587 views) - What Is Hostile and Abusive Customer Behavior?
(46148 views) - What does "Avoid Coming Across As Bureaucratic" Mean?
(15216 views) - What Do Customers REALLY Want?
(9650 views) - What do angry customers do if they are unsatisfied?
(13076 views)
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.