Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Psychology of The Angry Customer
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.
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- Why Unreasonable Customer Behavior / Has Increased?
(33073 views) - Why do some customers stay angry even after I've solved their customer problem?
(27146 views) - Why do angry customers often "act like children"
(14331 views) - When Does Customer Behavior Cross the Line To Verbal Abuse?
(54848 views) - What's the problem with defending oneself against customer verbal abuse?
(19251 views) - What's the difference between explaining, and being defensive in customer interactions?
(17567 views) - What is the psychological purpose of customer hostile behavior
(10152 views) - What Is The Customer Interaction Escalation/Crisis Cycle?
(21194 views) - What Is Hostile and Abusive Customer Behavior?
(49438 views) - What does "Avoid Coming Across As Bureaucratic" Mean?
(16667 views) - What Do Customers REALLY Want?
(11066 views) - What do angry customers do if they are unsatisfied?
(15419 views)
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.