Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Psychology of The Angry Customer
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.
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- What Constitutes An Effective Customer Greeting?
(10478 views) - Video 9: What Is Bait In The Context of Angry Customers?
(16616 views) - Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
(19800 views) - Video 07 What Do Angry Customers Need From You So They Can Calm Down?
(12066 views) - Six Things You Need To Know About Social Media And Customer Service, and Angry Customers
(14278 views) - Seven Basic Angry Customer Principles?
(6221 views) - Isn't Customer Service About "Respect" and Common Sense? Nope.
(7121 views) - Is There A Difference Between An Angry Customer and A Hostile One?
(12368 views) - Is it OK to treat different customers differently, or should we try to treat every one the same?
(6068 views) - In Greeting The Customer WHAT Content Should I Include?
(10308 views) - How To Build Rapport During The Customer Greeting?
(34606 views) - How can I use empathy without encouraging customers to rant?
(9127 views)
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.