Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Psychology of The Angry Customer
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.
Page 2 out of 3 Pages
- What Constitutes An Effective Customer Greeting?
(10942 views) - Video 9: What Is Bait In The Context of Angry Customers?
(17209 views) - Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
(20613 views) - Video 07 What Do Angry Customers Need From You So They Can Calm Down?
(12547 views) - Six Things You Need To Know About Social Media And Customer Service, and Angry Customers
(14956 views) - Seven Basic Angry Customer Principles?
(6492 views) - Isn't Customer Service About "Respect" and Common Sense? Nope.
(7203 views) - Is There A Difference Between An Angry Customer and A Hostile One?
(12776 views) - Is it OK to treat different customers differently, or should we try to treat every one the same?
(6328 views) - In Greeting The Customer WHAT Content Should I Include?
(10780 views) - How To Build Rapport During The Customer Greeting?
(36030 views) - How can I use empathy without encouraging customers to rant?
(9454 views)
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.