Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Psychology of The Angry Customer
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.
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- What Constitutes An Effective Customer Greeting?
(11738 views) - Video 9: What Is Bait In The Context of Angry Customers?
(18491 views) - Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
(22180 views) - Video 07 What Do Angry Customers Need From You So They Can Calm Down?
(13514 views) - Six Things You Need To Know About Social Media And Customer Service, and Angry Customers
(16182 views) - Seven Basic Angry Customer Principles?
(6929 views) - Isn't Customer Service About "Respect" and Common Sense? Nope.
(7392 views) - Is There A Difference Between An Angry Customer and A Hostile One?
(13426 views) - Is it OK to treat different customers differently, or should we try to treat every one the same?
(6770 views) - In Greeting The Customer WHAT Content Should I Include?
(11575 views) - How To Build Rapport During The Customer Greeting?
(37769 views) - How can I use empathy without encouraging customers to rant?
(9978 views)
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.