Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Not everyone has money to spend on upgrading defusing angry customer skills, so here's how to learn online, free.

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• Angry Customer Tutorial: Where Does This Dell Employee Go Wrong (Or RIght)
  (8903 views)
• Angry Customer Tutorial: Spot The Manager Errors
  (3970 views)
• Angry Customer Tutorial: Responding To Angry Voice Mail
  (9061 views)
• Angry Customer Training: Session 2: Spot The Errors
  (4453 views)

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