Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(12766 views) - Will defusing customers reduce incidence of physical violence at work?
(5769 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(5751 views) - Who are internal customers?
(10671 views) - What's the problem with defending oneself against customer verbal abuse?
(17149 views) - What's the difference between explaining, and being defensive in customer interactions?
(15600 views) - What Is "Just Good Enough Customer Service"?
(11577 views) - What Does Wow'ing The Customer Mean?
(12292 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(11486 views) - What do you think of "The Customer Is Always Right" Saying?
(25153 views) - The Customer Isn't Always Right, So What's The Rule?
(6641 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(16586 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
