Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(10253 views) - Will defusing customers reduce incidence of physical violence at work?
(4547 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(4988 views) - Who are internal customers?
(8438 views) - What's the problem with defending oneself against customer verbal abuse?
(13745 views) - What's the difference between explaining, and being defensive in customer interactions?
(12362 views) - What Is "Just Good Enough Customer Service"?
(10063 views) - What Does Wow'ing The Customer Mean?
(9895 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(10324 views) - What do you think of "The Customer Is Always Right" Saying?
(15067 views) - The Customer Isn't Always Right, So What's The Rule?
(5316 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(14845 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
