Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(11046 views) - Will defusing customers reduce incidence of physical violence at work?
(4894 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(5209 views) - Who are internal customers?
(9106 views) - What's the problem with defending oneself against customer verbal abuse?
(14883 views) - What's the difference between explaining, and being defensive in customer interactions?
(13414 views) - What Is "Just Good Enough Customer Service"?
(10540 views) - What Does Wow'ing The Customer Mean?
(10575 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(10666 views) - What do you think of "The Customer Is Always Right" Saying?
(21083 views) - The Customer Isn't Always Right, So What's The Rule?
(5703 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(15558 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
