Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(10927 views) - Will defusing customers reduce incidence of physical violence at work?
(4857 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(5168 views) - Who are internal customers?
(9020 views) - What's the problem with defending oneself against customer verbal abuse?
(14669 views) - What's the difference between explaining, and being defensive in customer interactions?
(13245 views) - What Is "Just Good Enough Customer Service"?
(10446 views) - What Does Wow'ing The Customer Mean?
(10483 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(10598 views) - What do you think of "The Customer Is Always Right" Saying?
(19490 views) - The Customer Isn't Always Right, So What's The Rule?
(5648 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(15418 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
