Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(10508 views) - Will defusing customers reduce incidence of physical violence at work?
(4672 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(5053 views) - Who are internal customers?
(8674 views) - What's the problem with defending oneself against customer verbal abuse?
(14115 views) - What's the difference between explaining, and being defensive in customer interactions?
(12759 views) - What Is "Just Good Enough Customer Service"?
(10173 views) - What Does Wow'ing The Customer Mean?
(10136 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(10415 views) - What do you think of "The Customer Is Always Right" Saying?
(16572 views) - The Customer Isn't Always Right, So What's The Rule?
(5442 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(15022 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
