Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(16368 views) - Will defusing customers reduce incidence of physical violence at work?
(7565 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(6712 views) - Who are internal customers?
(14009 views) - What's the problem with defending oneself against customer verbal abuse?
(21431 views) - What's the difference between explaining, and being defensive in customer interactions?
(19628 views) - What Is "Just Good Enough Customer Service"?
(13541 views) - What Does Wow'ing The Customer Mean?
(15648 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(13209 views) - What do you think of "The Customer Is Always Right" Saying?
(29219 views) - The Customer Isn't Always Right, So What's The Rule?
(8541 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(19001 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
