Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(14076 views) - Will defusing customers reduce incidence of physical violence at work?
(6342 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(6096 views) - Who are internal customers?
(11685 views) - What's the problem with defending oneself against customer verbal abuse?
(18525 views) - What's the difference between explaining, and being defensive in customer interactions?
(16892 views) - What Is "Just Good Enough Customer Service"?
(12176 views) - What Does Wow'ing The Customer Mean?
(13352 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(12054 views) - What do you think of "The Customer Is Always Right" Saying?
(26197 views) - The Customer Isn't Always Right, So What's The Rule?
(7236 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(17369 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
