Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(14667 views) - Will defusing customers reduce incidence of physical violence at work?
(6662 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(6335 views) - Who are internal customers?
(12281 views) - What's the problem with defending oneself against customer verbal abuse?
(19328 views) - What's the difference between explaining, and being defensive in customer interactions?
(17649 views) - What Is "Just Good Enough Customer Service"?
(12607 views) - What Does Wow'ing The Customer Mean?
(13968 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(12419 views) - What do you think of "The Customer Is Always Right" Saying?
(27368 views) - The Customer Isn't Always Right, So What's The Rule?
(7580 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(17932 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
