Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
Page 1 out of 4 Pages
- Why Is It Important To Use Conversation Summary Techniques With Customers?
(7740 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(11636 views) - What's a Verbal Softener?
(19370 views) - What To Do When You Don't Have An Answer To A Customer Question?
(42040 views) - What to do when a customer is clearly wrong and stubborn?
(12048 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(11727 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(13758 views) - What is the "tactical 8 step process" for defusing?
(13856 views) - What is the "Five Step Tactical Process"?
(14929 views) - What is fogging?
(19253 views) - What Is Cooperative Communication?
(34412 views) - What is a face-saving out in customer service?
(10220 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.