Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(8793 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(13640 views) - What's a Verbal Softener?
(22151 views) - What To Do When You Don't Have An Answer To A Customer Question?
(54972 views) - What to do when a customer is clearly wrong and stubborn?
(14200 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(14611 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(14915 views) - What is the "tactical 8 step process" for defusing?
(15889 views) - What is the "Five Step Tactical Process"?
(17078 views) - What is fogging?
(22723 views) - What Is Cooperative Communication?
(37737 views) - What is a face-saving out in customer service?
(12086 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.