Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(7347 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(10968 views) - What's a Verbal Softener?
(18453 views) - What To Do When You Don't Have An Answer To A Customer Question?
(35548 views) - What to do when a customer is clearly wrong and stubborn?
(11256 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(10964 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(13180 views) - What is the "tactical 8 step process" for defusing?
(12473 views) - What is the "Five Step Tactical Process"?
(13133 views) - What is fogging?
(18413 views) - What Is Cooperative Communication?
(33601 views) - What is a face-saving out in customer service?
(9667 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.