Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(7896 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(11935 views) - What's a Verbal Softener?
(19746 views) - What To Do When You Don't Have An Answer To A Customer Question?
(44227 views) - What to do when a customer is clearly wrong and stubborn?
(12374 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(12076 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(13879 views) - What is the "tactical 8 step process" for defusing?
(14144 views) - What is the "Five Step Tactical Process"?
(15281 views) - What is fogging?
(20502 views) - What Is Cooperative Communication?
(34809 views) - What is a face-saving out in customer service?
(10497 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.