Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(7592 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(11362 views) - What's a Verbal Softener?
(19006 views) - What To Do When You Don't Have An Answer To A Customer Question?
(39785 views) - What to do when a customer is clearly wrong and stubborn?
(11685 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(11404 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(13641 views) - What is the "tactical 8 step process" for defusing?
(13386 views) - What is the "Five Step Tactical Process"?
(13917 views) - What is fogging?
(18926 views) - What Is Cooperative Communication?
(34033 views) - What is a face-saving out in customer service?
(9968 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.