Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
Page 1 out of 4 Pages
- Why Is It Important To Use Conversation Summary Techniques With Customers?
(8318 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(12723 views) - What's a Verbal Softener?
(21018 views) - What To Do When You Don't Have An Answer To A Customer Question?
(51373 views) - What to do when a customer is clearly wrong and stubborn?
(13269 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(12952 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(14314 views) - What is the "tactical 8 step process" for defusing?
(15186 views) - What is the "Five Step Tactical Process"?
(16402 views) - What is fogging?
(21609 views) - What Is Cooperative Communication?
(36414 views) - What is a face-saving out in customer service?
(11186 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.