Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(11335 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(18226 views) - What's a Verbal Softener?
(27520 views) - What To Do When You Don't Have An Answer To A Customer Question?
(68901 views) - What to do when a customer is clearly wrong and stubborn?
(18779 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(19957 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(17594 views) - What is the "tactical 8 step process" for defusing?
(18974 views) - What is the "Five Step Tactical Process"?
(20195 views) - What is fogging?
(28026 views) - What Is Cooperative Communication?
(40798 views) - What is a face-saving out in customer service?
(16296 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.