Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(7153 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(10635 views) - What's a Verbal Softener?
(17726 views) - What To Do When You Don't Have An Answer To A Customer Question?
(33456 views) - What to do when a customer is clearly wrong and stubborn?
(10912 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(10624 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(12721 views) - What is the "tactical 8 step process" for defusing?
(11775 views) - What is the "Five Step Tactical Process"?
(12442 views) - What is fogging?
(17675 views) - What Is Cooperative Communication?
(33218 views) - What is a face-saving out in customer service?
(9447 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.