Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
Page 1 out of 4 Pages
- Why Is It Important To Use Conversation Summary Techniques With Customers?
(9870 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(15718 views) - What's a Verbal Softener?
(24551 views) - What To Do When You Don't Have An Answer To A Customer Question?
(61570 views) - What to do when a customer is clearly wrong and stubborn?
(16316 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(17130 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(16360 views) - What is the "tactical 8 step process" for defusing?
(17399 views) - What is the "Five Step Tactical Process"?
(18565 views) - What is fogging?
(25374 views) - What Is Cooperative Communication?
(39431 views) - What is a face-saving out in customer service?
(14115 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.