Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(10281 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(16320 views) - What's a Verbal Softener?
(25311 views) - What To Do When You Don't Have An Answer To A Customer Question?
(63728 views) - What to do when a customer is clearly wrong and stubborn?
(16934 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(17772 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(16717 views) - What is the "tactical 8 step process" for defusing?
(17895 views) - What is the "Five Step Tactical Process"?
(19075 views) - What is fogging?
(26097 views) - What Is Cooperative Communication?
(39759 views) - What is a face-saving out in customer service?
(14651 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.