Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(8036 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(12203 views) - What's a Verbal Softener?
(20420 views) - What To Do When You Don't Have An Answer To A Customer Question?
(48565 views) - What to do when a customer is clearly wrong and stubborn?
(12739 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(12313 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(14171 views) - What is the "tactical 8 step process" for defusing?
(14752 views) - What is the "Five Step Tactical Process"?
(15992 views) - What is fogging?
(21043 views) - What Is Cooperative Communication?
(35194 views) - What is a face-saving out in customer service?
(10719 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.