Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
Page 1 out of 4 Pages
- Why Is It Important To Use Conversation Summary Techniques With Customers?
(5708 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(8115 views) - What's a Verbal Softener?
(14048 views) - What To Do When You Don't Have An Answer To A Customer Question?
(23476 views) - What to do when a customer is clearly wrong and stubborn?
(8470 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(8118 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(10041 views) - What is the "tactical 8 step process" for defusing?
(8489 views) - What is the "Five Step Tactical Process"?
(9360 views) - What is fogging?
(13608 views) - What Is Cooperative Communication?
(29895 views) - What is a face-saving out in customer service?
(7431 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.