Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(9484 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(15011 views) - What's a Verbal Softener?
(23724 views) - What To Do When You Don't Have An Answer To A Customer Question?
(58813 views) - What to do when a customer is clearly wrong and stubborn?
(15600 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(16299 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(15921 views) - What is the "tactical 8 step process" for defusing?
(16835 views) - What is the "Five Step Tactical Process"?
(18024 views) - What is fogging?
(24505 views) - What Is Cooperative Communication?
(38929 views) - What is a face-saving out in customer service?
(13443 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.