Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(7962 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(12066 views) - What's a Verbal Softener?
(20154 views) - What To Do When You Don't Have An Answer To A Customer Question?
(46643 views) - What to do when a customer is clearly wrong and stubborn?
(12564 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(12200 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(14051 views) - What is the "tactical 8 step process" for defusing?
(14448 views) - What is the "Five Step Tactical Process"?
(15650 views) - What is fogging?
(20738 views) - What Is Cooperative Communication?
(34981 views) - What is a face-saving out in customer service?
(10608 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.