Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- How Should I Address Customers - Mr. Mrs. Ms. First Name?
(9618 views) - How is assertiveness used differently for angry customers?
(22730 views) - How Do You Use The Non-Verbal Stop Sign With Angry Customers?
(34041 views) - How Can I Use Questions Rather Than Statements With Customers
(9445 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(15798 views) - How can I be genuine AND smile at customers when I'm not "feeling it"? I keep reading customer service experts say both are important, but I don't always feel like it.
(10063 views) - Don’t ask questions you don’t want to hear answers to : What Does This Mean?
(7664 views) - Dealing With Negative Customer Comments In Social Media: Priorize, Triage
(10678 views) - Customer threatens to go over my head: What to do?
(10452 views) - Customer threatens to go over my head: What to do?
(14428 views) - Can You Give Specific Examples Of Changing Confrontational Language To Cooperative Language?
(6718 views) - Can you explain assertiveness, vs aggressiveness and passiveness with angry customers?
(8703 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.