Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
Page 3 out of 4 Pages
- How Should I Address Customers - Mr. Mrs. Ms. First Name?
(8455 views) - How is assertiveness used differently for angry customers?
(19809 views) - How Do You Use The Non-Verbal Stop Sign With Angry Customers?
(30361 views) - How Can I Use Questions Rather Than Statements With Customers
(8393 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(14718 views) - How can I be genuine AND smile at customers when I'm not "feeling it"? I keep reading customer service experts say both are important, but I don't always feel like it.
(9101 views) - Don’t ask questions you don’t want to hear answers to : What Does This Mean?
(6816 views) - Dealing With Negative Customer Comments In Social Media: Priorize, Triage
(9383 views) - Customer threatens to go over my head: What to do?
(8823 views) - Customer threatens to go over my head: What to do?
(12634 views) - Can You Give Specific Examples Of Changing Confrontational Language To Cooperative Language?
(5976 views) - Can you explain assertiveness, vs aggressiveness and passiveness with angry customers?
(7731 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.