Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- How Should I Address Customers - Mr. Mrs. Ms. First Name?
(9207 views) - How is assertiveness used differently for angry customers?
(21773 views) - How Do You Use The Non-Verbal Stop Sign With Angry Customers?
(32077 views) - How Can I Use Questions Rather Than Statements With Customers
(8980 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(15478 views) - How can I be genuine AND smile at customers when I'm not "feeling it"? I keep reading customer service experts say both are important, but I don't always feel like it.
(9673 views) - Don’t ask questions you don’t want to hear answers to : What Does This Mean?
(7291 views) - Dealing With Negative Customer Comments In Social Media: Priorize, Triage
(10122 views) - Customer threatens to go over my head: What to do?
(9779 views) - Customer threatens to go over my head: What to do?
(13742 views) - Can You Give Specific Examples Of Changing Confrontational Language To Cooperative Language?
(6399 views) - Can you explain assertiveness, vs aggressiveness and passiveness with angry customers?
(8326 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.