Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

There are an amazing number of techniques available for you to use to defuse customer anger and calm customers down so they will start working with you to resolve issues. In this section, you find a number of them. and feel free to share what works for yo

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• What Is "Going To Computer Mode" With Respect To Angry Customers
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• Video 9: What Is Bait In The Context of Angry Customers?
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• Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
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• Video 08: How Can I Slow Down A Customer On The Phone?
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• Should I Ever Hang Up On A Customer?
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• How To Handle Customer Anger About Phone Trees?
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• How to handle a customer who interrupts my conversation with another customer?
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• How to explain company policy when customer is angry?
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• How to explain company policy when customer is angry?
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• How is assertiveness used differently for angry customers?
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• How Do You Use The Non-Verbal Stop Sign With Angry Customers?
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• How Do I Use The Disengagement Technique To Defuse Angry Customers?
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