Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

There are an amazing number of techniques available for you to use to defuse customer anger and calm customers down so they will start working with you to resolve issues. In this section, you find a number of them. and feel free to share what works for yo

Page 2 out of 3 Pages

• What Is "Going To Computer Mode" With Respect To Angry Customers
  (15781 views)
• Video 9: What Is Bait In The Context of Angry Customers?
  (15455 views)
• Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
  (18329 views)
• Video 08: How Can I Slow Down A Customer On The Phone?
  (11135 views)
• Should I Ever Hang Up On A Customer?
  (34186 views)
• How To Handle Customer Anger About Phone Trees?
  (10002 views)
• How to handle a customer who interrupts my conversation with another customer?
  (35702 views)
• How to explain company policy when customer is angry?
  (21298 views)
• How to explain company policy when customer is angry?
  (11410 views)
• How is assertiveness used differently for angry customers?
  (19810 views)
• How Do You Use The Non-Verbal Stop Sign With Angry Customers?
  (30361 views)
• How Do I Use The Disengagement Technique To Defuse Angry Customers?
  (5578 views)

31