Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

There are an amazing number of techniques available for you to use to defuse customer anger and calm customers down so they will start working with you to resolve issues. In this section, you find a number of them. and feel free to share what works for yo

Page 2 out of 3 Pages

• What Is "Going To Computer Mode" With Respect To Angry Customers
  (17291 views)
• Video 9: What Is Bait In The Context of Angry Customers?
  (17344 views)
• Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
  (20764 views)
• Video 08: How Can I Slow Down A Customer On The Phone?
  (12428 views)
• Should I Ever Hang Up On A Customer?
  (39439 views)
• How To Handle Customer Anger About Phone Trees?
  (11196 views)
• How to handle a customer who interrupts my conversation with another customer?
  (40322 views)
• How to explain company policy when customer is angry?
  (25884 views)
• How to explain company policy when customer is angry?
  (13300 views)
• How is assertiveness used differently for angry customers?
  (22730 views)
• How Do You Use The Non-Verbal Stop Sign With Angry Customers?
  (34041 views)
• How Do I Use The Disengagement Technique To Defuse Angry Customers?
  (6450 views)

31