Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Verbal Self Defense Techniques
Learn how you can use verbal self defense techniques to difficult customer interactions. Originally developed by Suzette Haden-Elgin, a number of techniques have been added.
- What Is Verbal Self-Defense?
(25750 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(17593 views) - What is "going with the customers' energy flow"?
(4142 views) - What Is "Going To Computer Mode" With Respect To Angry Customers
(20751 views) - Video 08a: Why Telephone Silence Works To Get A Customer To Be Quiet?
(32126 views) - Video 08: How Can I Slow Down A Customer On The Phone?
(18863 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(19001 views)
Learn how you can use verbal self defense techniques to difficult customer interactions. Originally developed by Suzette Haden-Elgin, a number of techniques have been added.