Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure


Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (115699 views)
  2. What To Do When You Don't Have An Answer ... (65043 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (55888 views)
  4. Can I view the complete table of contents before ... (50626 views)
  5. What Is Hostile and Abusive Customer Behavior? (50441 views)
  6. Should I Ever Hang Up On A Customer? (47255 views)
  7. How to handle a customer who interrupts my conversation ... (46217 views)
  8. How Can I Be Notified Of Updates To ... (44977 views)
  9. Which of your customer service books would be best ... (43436 views)
  10. How To Build Rapport During The Customer Greeting? (41704 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs