Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

I

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (93817 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (46349 views)
  3. What To Do When You Don't Have An Answer ... (44225 views)
  4. What Is Hostile and Abusive Customer Behavior? (42293 views)
  5. How to handle a customer who interrupts my conversation ... (37472 views)
  6. Should I Ever Hang Up On A Customer? (36240 views)
  7. What Is Cooperative Communication? (34808 views)
  8. How To Build Rapport During The Customer Greeting? (33968 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (31639 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (29228 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs