Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
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- Seven Basic Angry Customer Principles?
If you want to understand how angry customers operate, and the basics of the defusing process, here are seven principles "in a nutshell. These are ... - Six Things You Need To Know About Social Media And Customer Service, and Angry Customers
Over the last few years there's been so much talk about using social media for customer service, but, by and large it hasn't been a ... - Should I Ever Hang Up On A Customer?
This is a common question, particularly from people working in call centers. First, hanging up on a customer implies that you simply put the phone ...
