Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
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- To Vent Or Not To Vent About Angry Customers
Venting / Not Venting — That Is The Question Dealing with hostile customers is frustrating. For many people, this frustration builds and builds,like a pressure cooker, ... - The Customer Isn't Always Right, So What's The Rule?
Clearly, customers aren't always right. Here's an excerpt from Perfect Phrases For Customer Service that reflects that we can't always have customers who are right, ...
