Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Defusing Angry Customer Training: Part 2, Session 2: Analyzing The Case Study


In this video, we do a quick analysis of the angry customer and whether he was handled well, from the previous lesson. And, you'll learn two of the most important principles for dealing with angry customers. To view part one where you can observe both the incredibly angry customer and how he was handled or mishandled, go here.

 

For a list of completed modules in this defusing hostile customers training course click here.

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