Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Is it OK to treat different customers differently, or should we try to treat every one the same?


Each customer is an individual and deserves to be listened to and communicated with in a "customized" way. Nothing infuriates a customer like feeling the company representative is following a script in "dealing" with their problem.

For instance, if the customer comes across as very direct and straightforward, it's good to be so with them--don't take a lot of time getting to the heart of the matter.

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