Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure


Our email address is, and our phone number is (613) 764-0241 (EST)

Email the FAQ owner:

Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (79705 views)
  2. When Does Customer Behavior Cross the Line To Verbal ... (40938 views)
  3. What Is Hostile and Abusive Customer Behavior? (38261 views)
  4. How to handle a customer who interrupts my conversation ... (33168 views)
  5. What Is Cooperative Communication? (32946 views)
  6. What To Do When You Don't Have An Answer ... (31918 views)
  7. How To Build Rapport During The Customer Greeting? (31250 views)
  8. Should I Ever Hang Up On A Customer? (31190 views)
  9. How Do You Use The Non-Verbal Stop Sign With ... (28907 views)
  10. Why Unreasonable Customer Behavior / Has Increased? (27298 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs