Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

What is Bacal's Free Video Training (Angry Customers)


In April of 2013, we launched an experiment to bring to customer service representatives the opportunity to learn the defusing upset customer skills that are contained in our books on the subject. The videos, and access to the discussion, comments and exercise areas are free. Or you can view the videos on this site and comment here.

Now that technology has made video production practical, we've brought this opportunity to you, and there's no registration required. The overview video is below:

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