Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Overview - Customer Service and Angry Customers
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
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- Your Self-Talk To Prepare To Deal With An Angry Customer
(9671 views) - Will defusing customers reduce incidence of physical violence at work?
(4243 views) - Why Should "I" Have To Learn Customer Defusing Skills?
(4682 views) - Who are internal customers?
(7947 views) - What's the problem with defending oneself against customer verbal abuse?
(12764 views) - What's the difference between explaining, and being defensive in customer interactions?
(11534 views) - What Is "Just Good Enough Customer Service"?
(9507 views) - What Does Wow'ing The Customer Mean?
(9394 views) - What does "Don't Supply Ammunition" Mean As A Customer Defusing Principle?
(9663 views) - What do you think of "The Customer Is Always Right" Saying?
(11608 views) - The Customer Isn't Always Right, So What's The Rule?
(5042 views) - How Can I Use "Reframing To Common Goals" With An Angry Customer?
(13990 views)
Here you will find more general questions and answers about customer service, and the importance of dealing effectively with angry customers.
