Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(11340 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(18242 views) - What's a Verbal Softener?
(27541 views) - What To Do When You Don't Have An Answer To A Customer Question?
(68942 views) - What to do when a customer is clearly wrong and stubborn?
(18793 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(19974 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(17603 views) - What is the "tactical 8 step process" for defusing?
(18989 views) - What is the "Five Step Tactical Process"?
(20205 views) - What is fogging?
(28043 views) - What Is Cooperative Communication?
(40807 views) - What is a face-saving out in customer service?
(16306 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.