Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Psychology of The Angry Customer
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.
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- Why Unreasonable Customer Behavior / Has Increased?
(34428 views) - Why do some customers stay angry even after I've solved their customer problem?
(29955 views) - Why do angry customers often "act like children"
(14952 views) - When Does Customer Behavior Cross the Line To Verbal Abuse?
(58213 views) - What's the problem with defending oneself against customer verbal abuse?
(21423 views) - What's the difference between explaining, and being defensive in customer interactions?
(19620 views) - What is the psychological purpose of customer hostile behavior
(11327 views) - What Is The Customer Interaction Escalation/Crisis Cycle?
(22616 views) - What Is Hostile and Abusive Customer Behavior?
(52899 views) - What does "Avoid Coming Across As Bureaucratic" Mean?
(17700 views) - What Do Customers REALLY Want?
(12433 views) - What do angry customers do if they are unsatisfied?
(17427 views)
The more you understand about the Psychology of angry customers, the more you will be able to choose the right techniques to calm down customers. Anger is not a simple thing. In this section we'll address questions about why customers get angry.