Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(11329 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(18220 views) - What's a Verbal Softener?
(27511 views) - What To Do When You Don't Have An Answer To A Customer Question?
(68871 views) - What to do when a customer is clearly wrong and stubborn?
(18770 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(19953 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(17583 views) - What is the "tactical 8 step process" for defusing?
(18959 views) - What is the "Five Step Tactical Process"?
(20186 views) - What is fogging?
(28020 views) - What Is Cooperative Communication?
(40794 views) - What is a face-saving out in customer service?
(16289 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.