Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure

Can You Give Specific Examples Of Changing Confrontational Language To Cooperative Language?

Yes. it helps to have concrete examples.

Below is a table from If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber.

On one side is shows undesirable, but common language use that comes across as confrontational, and in the other column it shows cooperative alternatives.

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