Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Learn what to say, when to say it and stay stress free, safe, and professional under pressure


Search Our Site:

Most popular FAQs RSS

  1. Customer Needs/Wants/Customer Expectations - What's The Difference (124505 views)
  2. What To Do When You Don't Have An Answer ... (73683 views)
  3. When Does Customer Behavior Cross the Line To Verbal ... (61396 views)
  4. Can I view the complete table of contents before ... (57389 views)
  5. What Is Hostile and Abusive Customer Behavior? (56105 views)
  6. Should I Ever Hang Up On A Customer? (54497 views)
  7. How Can I Be Notified Of Updates To ... (52456 views)
  8. How to handle a customer who interrupts my conversation ... (51573 views)
  9. Which of your customer service books would be best ... (50676 views)
  10. How To Build Rapport During The Customer Greeting? (47382 views)

Latest FAQs RSS

  1. I'm a manager and often have to deal with ... ()
  2. I want to fire a customer who is very ... ()
  3. Are My Peers (the people I work with) Internal ... ()
  4. Why do some customers stay angry even after I've ... ()
  5. Should I Ever Hang Up On A Customer? ()

Sticky FAQs