Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Here you'll find additional high quality resources on the various aspects of dealing with angry, difficult and emotional customers.
- Which of your customer service books would be best for me?
- How Can I Be Notified Of Updates To angrycustomer.org?
- Where can I learn more about verbal self-defense techniques. They sound interesting. I guess you'll explain, but are there any books on the subject?
- I can't find info about customer service topics. Can you help?
- Do You Have Resources For Hostage Negotiation?