Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
You are the boss. You set the customer service tone, and you have an important role to play in dealing with customers AND making sure your employees are supported.
- I'm a manager and often have to deal with customers referred to me by my staff. What can I say to angry customers who have been sent to me?
- I want to fire a customer who is very high-maintenance. I'm a small business owner. Got any suggestions?