Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(13455 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(21818 views) - What's a Verbal Softener?
(32109 views) - What To Do When You Don't Have An Answer To A Customer Question?
(78777 views) - What to do when a customer is clearly wrong and stubborn?
(22417 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(24062 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(20718 views) - What is the "tactical 8 step process" for defusing?
(23001 views) - What is the "Five Step Tactical Process"?
(23874 views) - What is fogging?
(32293 views) - What Is Cooperative Communication?
(43255 views) - What is a face-saving out in customer service?
(19410 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.