Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(12861 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(20785 views) - What's a Verbal Softener?
(30516 views) - What To Do When You Don't Have An Answer To A Customer Question?
(75820 views) - What to do when a customer is clearly wrong and stubborn?
(21269 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(22805 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(19672 views) - What is the "tactical 8 step process" for defusing?
(21541 views) - What is the "Five Step Tactical Process"?
(22491 views) - What is fogging?
(30804 views) - What Is Cooperative Communication?
(42480 views) - What is a face-saving out in customer service?
(18510 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.