Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

There are an amazing number of techniques available for you to use to defuse customer anger and calm customers down so they will start working with you to resolve issues. In this section, you find a number of them. and feel free to share what works for yo

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• With an upset customer, should I use my own similar experience to show empathy?
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• Why should I apologize to an angry customer, if I haven't done anything wrong?
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• When a Customer Wants Information You’re Not Allowed to Give - What To Do?
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• When A Customer Plays One Employee Off Another?
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• What's a Verbal Softener?
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• What's A Customer Takeaway, and How Does It Help? (#custserv)
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• What to do when a customer insults my competence?
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• What Is The "Topic Grab" And How Do I Use It With Angry Customers
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• What is fogging?
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• What is a face-saving out in customer service?
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• What Is "The Use Of We" In Angry Customer Interactions?
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• What is "removing the audience"?
  (7828 views)

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