Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
Learn what to say, when to say it and stay stress free, safe, and professional under pressure
Questions in Communicating With Customers
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.
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- Why Is It Important To Use Conversation Summary Techniques With Customers?
(12879 views) - When NOBODY Can Answer A Customer's Question: What To Do?
(20806 views) - What's a Verbal Softener?
(30560 views) - What To Do When You Don't Have An Answer To A Customer Question?
(75897 views) - What to do when a customer is clearly wrong and stubborn?
(21291 views) - What To Do If Customer Praises Competitor On YOUR Social Media Site?
(22834 views) - What Is The "Topic Grab" And How Do I Use It With Angry Customers
(19684 views) - What is the "tactical 8 step process" for defusing?
(21573 views) - What is the "Five Step Tactical Process"?
(22512 views) - What is fogging?
(30839 views) - What Is Cooperative Communication?
(42500 views) - What is a face-saving out in customer service?
(18535 views)
How you communicate; your word choices, non-verbals (body language), and paraverbals (tone) WILL determine whether customer interactions work out well, or whether they deteriorate into nasty conflict.