Complete Guide To Dealing WIth Difficult, Angry, Aggressive And  Abusive Customers

Actually, you can use our videos for any purpose you like, and you can do so without obtaining any permissions or paying any fees. While our videos aren't terribly exciting to watch, we try to keep them short so viewers won't get bored.

Consider The Following Options For Incorporating Our Videos In dealing with angry customer learning experiences.

• Use one or two in formal training sessions. That way you can pick and choose what fits best for what you are doing. If you are using our books as a basis for training, our videos can be a valuable addition, since they are keyed to the content in our books.
• Show and Discuss A Video At A Staff Meeting Since the videos are short, they can be used effectively in staff meetings as a basis for discussion. We've set up the videos so it's easy to come up with an exercise or discussion question that can fit the available time.
• Use During Lunch Break Learning Sessions As above, perfect for very short mini-training sessions and discussions.
• Use During Webinars You are free to incorporate the complete videos, or, if it makes more sense, the audio portion in any customer service training you might be doing via webinars, or other e-learning techniques.

In short, we don't put any limits on the use of the video material.

Where can I learn more about verbal self-defense techniques. They sound interesting. I guess you'll explain, but are there any books on the subject?